FAQS
RETURN & EXCHANGES
I am located in the US, what is your return policy?
We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or a one time exchange. All return requests must be made within 30 days after the date of delivery. The refund, store credit, or exchange will be processed within 14 business days from the date of the returned package. We can only process a refund back to the original payment method and we charge a returns processing fee of $6.95 per return order and we do not refund any shipping fees.
Products listed on sale at 20% & 40% off can only be returned for store credits or exchanges, no refunds. Any products listed at final sale, cannot be returned or exchanged.
I am an international customer, what is your return policy?
We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a refund. If there is an active sale or marked down items, please refer to our sale return policy.
All return requests must be made within 30 days after the date of delivery. The refund will be processed within 14 business days from the date of the returned package. We only process a refund back to the original payment method. We do not cover the return postage fees.
Items that are purchased on sale are final sale. They cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues.
Are there any steps to take before returning my order?
We recommend to always receive a receipt when dropping off your return. We do not recommend placing your return in a dropbox. If your return is lost and you have no proof of the return being sent out, we are unable to process your return.
What is your returns processing fee?
The returns processing fee helps to cover in part the cost of the shipping label that we provide to send your order back to our receiving team.
Orders returned for a refund will incur the returns processing fee -- exchanges & orders returned for store credit do not.
Can I use my own return label to process a return?
The returns processing fee helps to cover in part the cost of the shipping label that we provide to send your order back to our receiving team.
If you would like to provide your own shipping label, please reach out to our customer service team to review the returns processing fee for you.
What is yours return policy for sale items and orders placed with a discount code?
Any item purchased on sale or at a marked down price is final sale and ineligible for any form of return or exchange. If a discount code was applied to a full retail priced item, the item is not final sale unless if the discount code is advertised as final sale. We do not offer any exceptions for this policy.
What is yours return policy for sale items and orders placed with a discount code?
Any item purchased on sale or at a marked down price is final sale and ineligible for any form of return or exchange. If a discount code was applied to a full retail priced item, the item is not final sale unless if the discount code is advertised as final sale. We do not offer any exceptions for this policy.
When will my exchange ship out?
We are sorry to hear you needed to return/exchange!
When you submit an exchange it is not processed until the return has been sent back and the tracking label has updated to in transit with your returned products. Once your exchange has been processed, an order confirmation email will be sent over via email.
SHIPPING POLICY
When will my order be fulfilled?
Our team asks for 1-7 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.
If I am located in the US, when will my order arrive?
Once your order has been shipped, we ask for 1-10 business days for delivery. Please note, packages are subject to carrier delays.
Please note: We do not ship and/or deliver on weekends & some orders will require a signature. Please allow up to 2 days for your order to be dispatched. All orders received after 1:00 PM on Friday will be shipped the following Monday.
* 2 Day Expedited/Overnight orders must be placed before 12:30pm PST to be sent out within the same business day. Expedited orders placed after 12:30pm PST will ship out on the following business day. Expedited orders are delivered Monday-Friday. There is no expedited option for weekend delivery.
If I am located in the US, how much does shipping cost?
We offer free standard shipping for US items over $250 pre-tax and pre-shipping. If your US order is under $250, our standard shipping can vary between $8-$10.
If you are needing to expedite your package, we offer overnight and 2-day delivery. This expedited shipping cost can vary between $18-$40.
Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.
My package says "delivered" but I haven't received it, can you assist?
Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.
1. Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
2. Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
3. Is there a chance one of your neighbors mistakenly collected your package?
If you have completed all of the above, please visit UPS to file a claim and provide our team with this claim number.
We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".
How does your expedited shipping work?
All expedited orders need to be placed before 12:30pm PST to ship same day. If placed after 12:30pm PST, the order will ship out the following business day. We do not ship on weekends nor deliver on weekends. Orders placed on Friday after 12:30pm, will ship Monday. Orders placed with 2-day shipping on Thursday before 12:30pm PST, will arrive by end of day Monday and after 12:30pm PST would arrive Tuesday. Orders placed with overnight delivery after 12:30pm PST on Thursday, will arrive on Monday and before 12:30pm PST would arrive Friday. Orders placed with 2-day shipping on Friday before 12:30pm, will arrive Tuesday and after 12:30pm PST would arrive Wednesday. Orders placed with overnight delivery after 12:30pm PST on Friday, will arrive on Tuesday and before 12:30pm PST would arrive Monday.
INTERNATIONAL SHIPPING
If I am an Australian customer, when will my order arrive?
We offer free express shipping for all AU orders over $350AUD/$250USD.
All expedited and ground shipping can incur carrier delays that will extend this transit time.
f I am an international customer, when will my order arrive?
Once your order has been shipped, we ask for 2-12 business days for delivery. Please note, packages are subject to carrier delays and all international packages will incur taxes by their local government
If I refused an international package, will I receive a refund?
We are sorry to hear you have refused your package!
Once our team has received your returned package, we will process a refund for the items, minus the shipping fee. If your order was placed with our free international shipping, then we will deduct the cost incurred for returning your suit back to our warehouse.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. Duties and taxes are already paid for by the customer within the product price due to local custom regulations.
STANDARD QUESTIONS
What payment methods are accepted?
We accept the following payment methods:
VISA
MasterCard
Discover
Amex
Apple Pay
PayPal
Can I change/edit/cancel my order?
We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)
How do I care for my suit?
We have chosen our NUBRAZIL fabric for it's perfect combination of softness and resiliency. To keep your Nubrazil suit in pristine condition, please follow our care instructions listed here.
Is there anywhere I can try on Nubrazil Swimwear?
Our online store is the only place in the world to buy original Nubrazil. We would definitely host Pop-Up shops worldwide, in order to know when and where you can stay up to date through our email subscription and social media pages!
Do you offer price adjustments?
We are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed. Please note: Vouchers cannot be combined with other discount codes.
When will I receive my gift card? Is an actual gift card sent out?
We ask for 1 business day to send out gift cards, please allow this time. We do not send out physical gift cards, we provide digital online gift certificates.